- Dark spots
Oxidised product and no transparency
I’m a big fan of the brand and so, I’ve been trying to get all the products as Xmas/bday gifts! I was super excited to try this serum but as soon as I tried the colour was clearly different - more brown than pink. I’ve emailed to ask if it's oxidised and gave the product info but the only think they said was “this doesn’t change usability” but didn’t confirm was safe and not oxidised. I’ve got a replacement on but from the same batch and same conditions. Please can you just be transparent and explain?!
Rated 1 out of 5
Renata we are so sorry again for any worry! We understand oxidization is a concern with Vitamin C products. Our production team viewed the photos you sent and agreed this did not appear to be an oxidized formula, just a slight variation on the pink color, as color variations are normal amongst products with such high amounts of plant-based ingredients including the actual guava.