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Help Center

FAQ

Domestic Shipping

How do I qualify for free shipping?

When will my order ship and where does Glow Recipe ship from?

What shipping methods does Glow Recipe offer?

Does Glow Recipe charge domestic sales tax?

International Shipping

Does Glow Recipe ship internationally?

What international shipping methods does Glow Recipe offer?

Is my package subject to customs fees and/or duty tax?

Can Glow Recipe ship my package as a ‘gift’, or mark the value of the items lower?

Cancellations, Returns, Incorrect Shipments

Can I cancel or change my order?

Can I return my purchase?

My order arrived with something missing/incorrect/damaged.

Is the product I received expired?

Glow Miles Rewards Program

What is the Glow Miles rewards program?

How do I earn Glow Miles?

Can I change my Glow Miles account details or merge two accounts?

My Glow Miles are not updating/not accurate!

Promotional Codes, Gift Cards, Payment Methods

Does Glow Recipe offer any promotional or discount codes?

Does Glow Recipe offer gift cards, gift receipts or gift wrapping?

What payment methods does Glow Recipe accept?

How do I apply promotional codes or e-gift cards to my order?

Navigating GlowRecipe.com

How can I search for a product?

Where can I find ingredients lists and instructions to use each product?

Product availability and out of stock items.

Korean Skincare 101

So many products! So much information! Where does a newbie begin?

What is the 10-step method and do I need all 10 steps?

Does Glow Recipe offer complete skincare routines in one package?

How should I apply my products?

Does Glow Recipe offer skin consultations via email?

Does Glow Recipe have any products for pregnant or nursing moms?

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