Due to the evolving COVID-19 situation, it might take us a little longer than usual to ship your order and process returns. Thank you for your patience. If you have any questions or concerns, please contact us at firstname.lastname@example.org and we'll get back to you as soon as possible.
We process and ship out orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).
Once shipped, you’ll receive an email from email@example.com with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.
Absolutely! Glow Recipe ships to the following countries:
Canada, The Philippines, Poland, Switzerland, Ireland, Israel, Belgium, Croatia, Denmark,Greece, Hungary, Iceland, Luxembourg, Finland, Slovenia, Norway, Portugal, Spain, France, Germany, Sweden, Indonesia, Vietnam, Malaysia, Hong Kong, and Singapore.
We hope to add more countries to this list as we continue to expand!
Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Glow Recipe allows 30 day returns for all product except for those listed below.* . Please note that the original shipping costs cannot be refunded.
We do not accept returns or exchanges on international orders and shipments, including packages that are shipped to Canada.
*Please note that single-use products are eligible for return only if it is unused and in its original packaging. Any Starter Kits, Merch, Box Sets, Routine Kits or Mystery Boxes are final sale and ineligible for return.
If your Glow Recipe package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at firstname.lastname@example.org. Please include photos of your packing slip and any damage.
Each product has it's own PAO, or period-after-opening date in which the product should be used. The time is indicated in months and can be found inside or alongside a symbol of a open cream jar printed on the packaging. Please reference your specific product's PAO to ensure you get the most use out of your products.
Glow Miles is our rewards program with one goal: making it faster and easier for you to achieve beautifully glowing skin! It’s also our way of thanking you for joining us on this K-beauty journey. Earn miles for every purchase made, for sharing us on social media, for referring friends to Glow Recipe, and even for your birthday!
The Glow Miles rewards program is open to all customers worldwide! Sign up here.
Sign Up: New customers who sign up for the program will get started with 100 Miles! These miles will be automatically added upon account set up.
Purchases: All qualifying purchases earn miles for every dollar spent, depending on your membership tier (Glow-Getter, Glow-Jetter, or Glow First [link here to GM page explaining tiers])
Birthday Miles: Celebrate your birthday with an additional 50 Miles! These miles will be automatically added within 24 hours of your birthday each year.
Refer-a-Friend: Your friend will receive 15% off their first purchase and you will be rewarded with 200 miles. You can refer as many friends as you like! You can find your referral link by logging into your account, clicking the blue Glow Miles icon on the bottom left of the page, and scrolling to the bottom of the pop-up window.
Reviews: Leave a product review on glowrecipe.com for 100 miles*. Your Glow Miles will update within 48 hours. If your Glow Miles have not been added after 48 hours, email us with a screenshot of the review to have the miles added manually. email@example.com.
Social Sharing: Follow us on Twitter or Instagram, or share us on Facebook or Twitter for 15 miles. Like us on Facebook for 15 miles. These tasks must be completed from our website, while logged into your Glow Miles account.
*Applies to one (1) review per customer per day. Reviews are only eligible if accessed via the Yotpo review email sent to you after each product purchase. Reviews left directly on our site and on products that have not been purchased on GlowRecipe.com are not eligible.
Click the Glow Miles button on the lower left-hand corner of any Glow Recipe page to be taken to your Glow Miles homepage (please remember to login!). There, you can choose to redeem your miles for coupons (in denominations of $5, $10, or $15) valid towards a future Glow Recipe purchase. (6)Glow Miles cannot be used on kits, box sets, or routine kits.
Redeem 100 miles for a $5 coupon, 200 miles for a $10 coupon and 300 miles for a $15 coupon.
If your total does not reflect reviews you’ve left, or social media tasks you’ve completed, email our customer service team at firstname.lastname@example.org. We’ll look into the issue and reward you any miles you may be missing.
Glow Recipe offers all first-time buyers 10% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from email@example.com to click, resulting in a 10% off code emailed to you within 48 hours. Make sure to check your spam/junk folders! Sign up to our mailing list located at the bottom of our website, to receive exclusive promotions and discounts!
*Please note, discount codes cannot be applied to bundles, kits, or boxed sets.
Glow Recipe is happy to offer e-gift cards. that you can purchase and email to the recipient of your choice. Gift cards are sent electronically and are not physical items. Discount codes cannot be used towards the purchase of an e-gift card.
Glow Recipe does not offer gift wrapping at this time. However, every domestic order is shipped with a gift receipt, which does not reveal any pricing or payment information.
First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code into the grey box marked ‘Gift Card or Discount Code’, and click ‘apply’.
New products are excluded from all discounts with the exception of Glow Rewards discounts for up to (1) month after the product launch date. Exclusions may vary depending on the specific promotion or event, but you will always be able to find exclusions listed in the promotion fine print in our emails and other marketing material.
Our goal is to make this journey as easy and intuitive as possible. Everyone’s skin is unique, so finding the best products for your skin type will always be a trial and error process. We’re here to make the process fun and offer advice on every single aspect!
The best place to begin is our blog. Use the search function to find informative & fun articles on almost any skincare topic, before and after testimonials, and advice from skin care experts & dermatologists.
Need to find the best sunscreen for dry, oily, or combo skin? There’s an article for that! Wondering what order to apply acids? We got you!. Need to alter your routine for winter or summer? Check here and check here!
You’ve probably heard about the 10, 15, even 20 step Korean skincare routine. And we’re here to tell you that nothing could be further from the truth. Korean women do own a lot of products and also do use a lot from them, but the true Korean skin care routine is fluid and customized to how one’s skin feels at the time. No specific number of products is set in stone. Some days, one could layer on a essence and a serum before the moisturizer, but on other days, it could just be a sleeping cream and nothing else.
Finding the right routine will be a unique, personal process and we’re here to help! Email us for personalized recommendations at firstname.lastname@example.org
We are happy to offer you a mini-consultation, complete with recommendations and detailed instructions! Email us at email@example.com for a response within 1 business day. Please keep in mind that it can be hard to treat skin conditions with skin care alone, so if experiencing any on-going irritation, we recommend consulting with a dermatologist.