Due to the evolving COVID-19 situation, it might take us a little longer than usual to ship your order and process returns. Thank you for your patience. If you have any questions or concerns, please contact us at email@example.com and we'll get back to you as soon as possible.
We process and ship out orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).
Once shipped, you’ll receive an email from firstname.lastname@example.org with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.
Absolutely! Glow Recipe ships to the following countries:
Canada, The Philippines, Poland, Switzerland, Ireland, Israel, Belgium, Croatia, Denmark,Greece, Hungary, Iceland, Luxembourg, Finland, Slovenia, Norway, Portugal, Spain, France, Germany, Sweden, Indonesia, Vietnam, Malaysia, Hong Kong, and Singapore.
We hope to add more countries to this list as we continue to expand!
Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Glow Recipe allows 30 day returns for all product except for those listed below.* . Please note that the original shipping costs cannot be refunded.
We do not accept returns or exchanges on international orders and shipments, including packages that are shipped to Canada.
*Please note that single-use products are eligible for return only if it is unused and in its original packaging. Any Starter Kits, Merch, Box Sets, Routine Kits or Mystery Boxes are final sale and ineligible for return.
If your Glow Recipe package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at email@example.com. Please include photos of your packing slip and any damage.
Each product has it's own PAO, or period-after-opening date in which the product should be used. The time is indicated in months and can be found inside or alongside a symbol of a open cream jar printed on the packaging. Please reference your specific product's PAO to ensure you get the most use out of your products.
Glow Rewards is our rewards program with one goal: making it faster and easier for you to achieve beautifully glowing skin! It’s also our way of thanking you for joining us on this K-beauty journey. Earn miles for every purchase made, for sharing us on social media, for referring friends to Glow Recipe, and even for your birthday!
The Glow Rewards program is open to all customers worldwide! Sign up here.
You can earn rewards from the following activities:
Sign Up: New customers who sign up for the program will get started with 100 points! These points will be automatically added upon account set up.
Purchases: All qualifying purchases earn points for every dollar spent, depending on your membership tier.
Birthday Points: Celebrate your birthday with an additional 50 points! These points will be automatically added within 24 hours of your birthday each year.
Refer-a-Friend: Your friend will receive 15% off their first purchase and you will be rewarded with 200 points. You can refer as many friends as you like! You can find your referral link by logging into your account, clicking the blue Glow Rewards icon on the bottom left of the page, and scrolling to the bottom of the pop-up window.
Reviews: Leave a product review on glowrecipe.com for 100 points*. Your Glow Rewards will update within 48 hours. If your Glow Rewards have not been added after 48 hours, email us with a screenshot of the review to have the points added manually. firstname.lastname@example.org.
Social Sharing: Follow us on Twitter or Instagram, or share us on Facebook or Twitter for 5 points . Like us on Facebook for 5 points . These tasks must be completed from our website, while logged into your Glow Rewards account.
*Applies to one (1) review per customer per day. Reviews are only eligible if accessed via the review email sent to you after each product purchase. Reviews left directly on our site and on products that have not been purchased on GlowRecipe.com are not eligible.
Click the Glow Rewards button on the lower left-hand corner of any Glow Recipe page to be taken to your Glow Rewards homepage (please remember to login!). There, you can choose to redeem your points for coupons (in denominations of $5, $10, or $15) valid towards a future Glow Recipe purchase. (6)Glow Rewards cannot be used on kits, box sets, or routine kits.
Redeem 100 points for a $5 coupon, 200 points for a $10 coupon and 300 points for a $15 coupon.
If your total does not reflect reviews you’ve left, or social media tasks you’ve completed, email our customer service team at email@example.com. We’ll look into the issue and reward you any points you may be missing.
Glow Recipe offers all first-time buyers 10% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from firstname.lastname@example.org to click, resulting in a 10% off code emailed to you within 48 hours. Make sure to check your spam/junk folders! Sign up to our mailing list located at the bottom of our website, to receive exclusive promotions and discounts!
*Please note, discount codes cannot be applied to bundles, kits, or boxed sets.
Glow Recipe is happy to offer e-gift cards. that you can purchase and email to the recipient of your choice. Gift cards are sent electronically and are not physical items. Discount codes cannot be used towards the purchase of an e-gift card.
Glow Recipe does not offer gift wrapping at this time. However, every domestic order is shipped with a gift receipt, which does not reveal any pricing or payment information.
First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code into the grey box marked ‘Gift Card or Discount Code’, and click ‘apply’.
New products are excluded from all discounts with the exception of Glow Rewards discounts for up to (1) month after the product launch date. Exclusions may vary depending on the specific promotion or event, but you will always be able to find exclusions listed in the promotion fine print in our emails and other marketing material.
We are happy to offer you a mini-consultation, complete with recommendations and detailed instructions! Email us at email@example.com for a response within 1 business day. Please keep in mind that it can be hard to treat skin conditions with skin care alone, so if experiencing any on-going irritation, we recommend consulting with a dermatologist.