I've never used a cleansing balm before and needed to stock up on Glow Recipe, so I thought when they were offering the free samples it'd be the perfect time to try. The first time I used it, I did a double cleanse with the cleansing balm and blueberry bounce cleanser. Unfortunately, it didn't remove all of my eye and face makeup, specifically the eyeliner, some mascara and foundation / concealer. I tried using it again on a separate occasion and used a scrub after the cleansing balm (as opposed to the blueberry bounce cleanser) and everything came off. Overall, it's a pretty good product, but I personally wouldn't buy it myself, as I've come to realize with this product that cleansing balms are not for me.