FAQ

Domestic Orders

How do I qualify for free shipping?

Standard shipping within the continental US is free on any order above $50 (not including promotions). Your order must total $50 before tax is applied and after any discounts are applied.

When will my order ship and where does Glow Recipe ship from?

Due to the evolving COVID-19 situation, it might take us a little longer than usual to ship your order and process returns. Thank you for your patience. If you have any questions or concerns, please contact us at love@glowrecipe.com and we'll get back to you as soon as possible.

We process and ship out orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).

Once shipped, you’ll receive an email from love@glowrecipe.com with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.

Glow Recipe ships from the Northeastern USA.

What shipping methods does Glow Recipe offer?

Our standard shipping method is FedEx SmartPost, which usually arrives within 5-8 business days. We also offer FedEx Express (3-4 business days), and FedEx 2nd Day Air.

Does Glow Recipe charge domestic sales tax?

Domestic sales tax will be applied to all orders shipping to New York, New Jersey, and California.

Who are Glow Recipe's U.S. stockists?

Glow Recipe Skincare can be found at the following retailers:
    •  Sephora
    •  Sephora in JC Penny

Sweet Chef can be found at the following retailers:
    •  Target

International Orders

Does Glow Recipe ship internationally?

Absolutely! Glow Recipe ships to the following countries:
Canada, The Philippines, Poland, Switzerland, Ireland, Israel, Belgium, Croatia, Denmark,Greece, Hungary, Iceland, Luxembourg, Finland, Slovenia, Norway, Portugal, Spain, France, Germany, Sweden, Indonesia, Vietnam, Malaysia, Hong Kong, and Singapore.

We hope to add more countries to this list as we continue to expand!
All international sales are considered final.

What international shipping methods does Glow Recipe offer?

All international orders are shipped with DHL International Standard. This service includes a DHL tracking number. Please note this tracking number may not provide updates once leaving the USA.
International shipping takes between 10-15 business days. We do not offer express international shipping at this time.

Shipping Fees:

$14: Austria, Norway, Portugal, Spain, France, Germany, Sweden, Croatia, Iceland, Hungary, Greece, Belgium, Ireland, Israel, Switzerland

$25: Denmark, Finland, Luxembourg, Poland, Slovenia

$23: Malaysia, Japan, Hong Kong, Singapore, Vietnam, Thailand, The Philipines

Is my package subject to customs fees and/or duty tax?

Your package may be subject to customs fees calculated by, and paid to your local government. Glow Recipe is not responsible for customs fees or duty taxes.

Can Glow Recipe ship my package as a ‘gift’, or mark the value of the items lower?

Glow Recipe is legally required to declare the actual value and contents of each package shipped internationally.

Who are Glow Recipe's international stockists?

Glow Recipe Skincare can be found at the following retailers:

    •  Cult Beauty (UK)
    •  Douglas (Germany)
    •  Mecca (Australia / New Zealand)
    •  Sephora Singapore
    •  Sephora Malaysia
    •  Sephora Hong Kong

Cancellations, Returns, Incorrect Shipments

Can I cancel or change my order?

Glow Recipe cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method.

If you need to update your address or cancel an order, email order@glowrecipe.com. Our customer service team will do their best to stop the order, however, this is not guaranteed.

Can I return my purchase?

Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Glow Recipe allows 30 day returns for all product except for those listed below.* Please note that the original shipping costs cannot be refunded.

To start a return, please click here.

We do not accept returns or exchanges on international orders and shipments, including packages that are shipped to Canada.

*Please note that single-use products are eligible for return only if it is unused and in its original packaging. Any Starter Kits, Merch, Box Sets, Routine Kits or Mystery Boxes are final sale and ineligible for return.

My order arrived with something missing/incorrect/damaged.

If your Glow Recipe package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at order@glowrecipe.com. Please include photos of your packing slip and any damage.

Is the product I received expired?

Each product has it's own PAO, or period-after-opening date in which the product should be used. The time is indicated in months and can be found inside or alongside a symbol of a open cream jar printed on the packaging. Please reference your specific product's PAO to ensure you get the most use out of your products.

Glow Rewards Program

What is the Glow Rewards program?

Glow Rewards is our rewards program with one goal: making it faster and easier for you to achieve beautifully glowing skin! It’s also our way of thanking you for joining us on this K-beauty journey. Earn points for every purchase made, for sharing us on social media, for referring friends to Glow Recipe, and even for your birthday!

The Glow Rewards program is open to all customers worldwide! Sign up here.

How do I earn Glow Rewards?

You can earn rewards from the following activities:

Sign Up: New customers who sign up for the program will get started with 100 points! These points will be automatically added upon account set up.

Purchases: All qualifying purchases earn points for every dollar spent, depending on your membership tier.

Birthday Points: Celebrate your birthday with an additional 50 points! These points will be automatically added within 24 hours of your birthday each year.

Refer-a-Friend: Your friend will receive 15% off their first purchase and you will be rewarded with 200 points. You can refer as many friends as you like! You can find your referral link by logging into your account, clicking the blue Glow Rewards icon on the bottom left of the page, and scrolling to the bottom of the pop-up window.

Reviews: Leave a product review on glowrecipe.com for 100 points*. Your Glow Rewards will update within 48 hours. If your Glow Rewards have not been added after 48 hours, email us with a screenshot of the review to have the points added manually. love@glowrecipe.com.

Social Sharing: Follow us on Twitter or Instagram, or share us on Facebook or Twitter for 5 points . Like us on Facebook for 5 points . These tasks must be completed from our website, while logged into your Glow Rewards account.

*Applies to one (1) review per customer per day. Reviews are only eligible if accessed via the review email sent to you after each product purchase. Reviews left directly on our site and on products that have not been purchased on GlowRecipe.com are not eligible.

How do I redeem Glow Rewards?

Click the Glow Rewards button on the lower left-hand corner of any Glow Recipe page to be taken to your Glow Rewards homepage (please remember to login!). There, you can choose to redeem your points for coupons (in denominations of $5, $10, or $15) valid towards a future Glow Recipe purchase. (6) Glow Rewards cannot be used on kits, box sets, or routine kits.

Redeem 100 points for a $5 coupon, 200 points for a $10 coupon and 300 points for a $15 coupon.

Can I change my Glow Rewards account details or merge two accounts?

Yes! We can change account details like your name, email address, and shipping address. Email us at love@glowrecipe.com with the details of your request.

Unfortunately, two different accounts can't be merged.

My Glow Rewards are not updating/not accurate!

If your total does not reflect reviews you’ve left, or social media tasks you’ve completed, email our customer service team at love@glowrecipe.com. We’ll look into the issue and reward you any points you may be missing.

Promotional Codes, Gift Cards, Payment Methods

Does Glow Recipe offer any promotional or discount codes?

Glow Recipe offers all first-time buyers 10% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from love@glowrecipe.com to click, resulting in a 10% off code emailed to you within 48 hours. Make sure to check your spam/junk folders! Sign up to our mailing list located at the bottom of our website, to receive exclusive promotions and discounts!

*Please note, discount codes cannot be applied to bundles, kits, or boxed sets.

Does Glow Recipe offer gift cards, gift receipts or gift wrapping?

Glow Recipe is happy to offer e-gift cards. that you can purchase and email to the recipient of your choice. Gift cards are sent electronically and are not physical items. Discount codes cannot be used towards the purchase of an e-gift card.

Glow Recipe does not offer gift wrapping at this time. However, every domestic order is shipped with a gift receipt, which does not reveal any pricing or payment information.

What payment methods does Glow Recipe accept?

Glow Recipe accepts all major credit cards, including Visa, American Express, Mastercard and Discover. We also accept PayPal, Amazon Pay, and Afterpay

How do I apply promotional codes or e-gift cards to my order?

First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code into the grey box marked ‘Gift Card or Discount Code’, and click ‘apply’.

One discount code may be used per order.

Are some Glow Recipe products excluded from discounts?

New products are excluded from all discounts with the exception of Glow Rewards discounts for up to (1) month after the product launch date. Exclusions may vary depending on the specific promotion or event, but you will always be able to find exclusions listed in the promotion fine print in our emails and other marketing material.

Navigating GlowRecipe.com

How can I search for a product?

You can find products by keyword or ingredient using the search icon at the top right corner of each page.

You can also browse by skincare concern and product type, using the links in the header at the top of each page.

Where can I find ingredients lists and instructions to use each product?

Under each product description are multiple tabs to explain key ingredients, usage, FAQ, and more. Click each tab to learn more!

Product availability and out of stock items.

All products able to be added to your shopping cart are in-stock and ready to ship unless it is a ‘PRE-ORDER’ item.

Any ‘PRE-ORDER’ items will be noted as such in the description. You can sign up to be notified when an out of stock item is replenished by clicking ‘Email When Available’ in the description.

Glow Recipe allows the purchase of up to six of any one item per order.

Glowing Skin 101

Does Glow Recipe offer complete skincare routines in one package?

Absolutely! Glow Recipe offers thoughtfully curated complete skincare routines for almost every skin concern. Find our complete selection of routine kits here.

How should I apply my products?

In general, products should be applied in order from thinnest to densest, so that the lightweight products are applied first. There are exceptions to this, like acids.

Does Glow Recipe offer skin consultations via email?

We are happy to offer you a mini-consultation, complete with recommendations and detailed instructions! Email us at howtoglow@glowrecipe.com for a response within 1 business day. Please keep in mind that it can be hard to treat skin conditions with skin care alone, so if experiencing any on-going irritation, we recommend consulting with a dermatologist.

Does Glow Recipe have any products for pregnant or nursing moms?

We recommend checking the ingredients list of any product you intend to use while pregnant or nursing, with your doctor to allay concerns.

Sustainability, Cruelty-Free & Vegan Status

Is Glow Recipe cruelty-free?

Glow Recipe Skincare is Leaping Bunny certificated cruelty-free! We do not test our formulas on animals.

Is Glow Recipe Skincare vegan?

With the exception of our Avocado Melt Sleeping Mask (which contains manuka honey), Glow Recipe is vegan-friendly and does not use animal-derived ingredients.

Can I send my products back for recycling?

Yes! Glow Recipe is so excited to partner with Terracycle. Click here to learn all about the program and how you can participate.